What Does It Mean When It Says Oops! Your Information Seems to Have Changed. Please Start Again?
At that place are few situations more alarming than existence locked out of your own WordPress admin dashboard. If yous've encountered a message reading "Sad, you are non immune to admission this folio" when trying to log in, you know the feeling first manus.
Fortunately, at that place are several solutions at your disposal for troubleshooting this mistake. With a little patience, you can clear up the mistake and get back to managing your WordPress site in no time.
In this post, we'll dig into the "Pitiful, you are not immune to access this page" fault and what causes information technology to occur. And so we'll walk you through the many potential solutions to help you discover the one that addresses your specific situation.
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Agreement the "Sad, You Are Non Allowed to Admission This Page" Fault
Although nosotros're referring to information technology as an "error" for the purposes of this post, the "Sorry, you are not immune to access this page" bulletin in WordPress is meant to be a helpful security measure.
Ultimately, seeing this notification but means there's a permissions setting that'south blocking you lot from a certain area.
This becomes a problem when you're locked out of a part of your site that you should accept permission to enter which, every bit an Ambassador, is anywhere on the backend. When this situation arises, it is oftentimes following a recent update to a theme, plugin, or WordPress core.
You may see the "Lamentable, you are non immune to access this page" message for a multifariousness of reasons. Information technology might exist that WordPress doesn't recognize you as an Ambassador. In other situations, the information contained in your site'due south core lawmaking or in a theme or plugin may not match what's in your database.
Additional causes include incorrect information in your wp-config.php file or a site that'southward running an outdated version of PHP. Whatever the source, this fault may prevent you lot from accessing the entire admin surface area or just a portion of it.
Since it's likely that you will not be able to access key settings via the dashboard, you'll need to use File Transfer Protocol (FTP) or phpMyAdmin to resolve this effect. Make sure to dorsum up your site and castor up on using these platforms earlier yous dive into the troubleshooting process.
The most frustrating matter almost encountering the "Pitiful, you are not allowed to admission this page" notification is that it tin can exist difficult to pivot down which of its causes are at play. Fortunately, there are many solutions you lot can examination out to observe the root of the trouble.
How to Fix the "Sorry, You Are Not Allowed to Admission This Page" Error in WordPress (11 Potential Solutions)
Due to its many possible causes, the "Distressing, you are not allowed to access this folio" error takes quite a flake of patience to resolve. This long list of solutions may be intimidating merely it also covers a variety of situations to help you find the right i for your site.
ane. Restore a Previous Version of Your Site
The simplest and often the fastest way to get back into your WordPress dashboard is to restore your site to an before version. A recent change, such equally an update, might be the crusade of the fault you're seeing. Undoing your latest modification should enable yous to access your site again.
Kinsta clients have it piece of cake in this regard. You can restore a WordPress backup in your hosting account with a unmarried click:
The drawback to this solution is that you may lose your recent changes and will take to find a fashion to accomplish your goals without causing the same error over again.
For this reason, you may want to restore your backup to a staging site instead. Y'all tin and so test dissimilar modifications to make up one's mind what caused the problem. Afterward uncovering the root of the event, you can undo the troublesome change to regain access to your site.
2. Disable All of Your Plugins
A specific change that may exist causing the "Pitiful, y'all are not allowed to access this page" message on your site is the contempo addition or upgrade of a plugin. If you suspect that this is the example, your best course of action is to disable your plugins one by 1.
In the event that you lot disable a plugin and the message goes abroad, you lot've found the source of the problem. You can then troubleshoot the issue with that plugin (or practise without it, if it's not crucial to your site'southward functionality).
Of form, if you're locked out of your dashboard entirely, this process gets a little tricky. You'll need to access your site using SFTP via a customer such as FileZilla. Once you've done and so, navigate to wp-content and notice the sub-directory labeled plugins:
Enter this binder, and then rename your most recently-added plugin to something like "plugin-name_old". Go back to your site and check to encounter if the error is resolved. If not, modify the plugin's name back and repeat the process with the next one.
3. Activate a Default Theme
Yet another potential crusade of this fault is that you've recently updated or installed a theme. Your best bet for resolving this problem is to actuate a default WordPress theme such equally Twenty Xx or Xx Nineteen.
To do so without access to your admin area, you lot'll need to use FTP again. Connect to your server with FileZilla and then navigate to wp-content > themes:
The residue of the procedure is fairly similar to the i described to a higher place for disabling your plugins.
Rename the binder for your active theme, and then render to your site and log in. You lot should meet a notification telling you that the agile theme is broken, and a default theme has been reactivated.
Then you tin can troubleshoot the theme. Your site should at least be attainable, admitting with the wrong theme activated.
4. Make Sure You're an Administrator
Another possibility is that your user role has been inadvertently changed and you are no longer listed as an Administrator. This is a common problem with multisite installations. To determine if this is the case, you'll demand to access phpMyAdmin and look for the wp_users table:
Discover your username and note your ID. Then, navigate to the wp_usermeta table and detect the wp_capabilties row:
If you take Administrator privileges, the meta_value in this row will read:
a:1:{s:13:"administrator";s:1:"1";}
If your wp_usermeta tabular array says something else, you tin click on the Edit link and change information technology. Alternatively, y'all can besides create an entirely new Administrator business relationship from phpMyAdmin. To take this route, return to the wp_users table and click on the Insert tab at the top of the table:
So, fill in the fields with your new user information. Once you're done, click on the Go push button and your new user should appear in the table. Adjacent, you'll demand to brand a note of the ID for this business relationship and head back to the wp_usermeta table.
Click on Insert once again, and make full in the resulting fields with the following information:
- Unmeta_id: Go out this field blank; information technology will be filled in automatically for you.
- User_id: Utilise the ID from the WP Users table.
- Meta_key: Set this value equally "wp_capabilities".
- Meta_value: Add the line mentioned to a higher place.
Y'all should at present be able to use your new credentials to log in to your WordPress admin area. Delete your one-time account or change its user role back to Administrator from the dashboard and delete the new one instead.
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5. Check Your Fault Log to Pinpoint the Crusade
A smart way to streamline troubleshooting any problem on your site is to bank check your server'south error log. This may signal plugin or theme compatibility issues, database errors, or problems with your site'south files that are causing the "Sorry, yous are not immune to access this folio" bulletin to announced.
How you view your server's fault log will vary depending on who your hosting provider is. For Kinsta customers, this process is as uncomplicated equally logging into your MyKinsta dashboard. At that place, select the site that'due south experiencing bug and navigate to Logs:
Choose error.log from the drib-downwards menu. If y'all meet one of the causes of the warning in your log, so y'all can go nearly fixing it. Otherwise, you lot'll need to effort another solution on this list.
6. Ensure That Your Database Prefix Is Correct
Every MySQL database has a prefix. If this one listed in your website'due south files doesn't match the one listed in phpMyAdmin, then you may run across the "Lamentable, you are not allowed to access this page" message.
This can occur when migrating your site, including if y'all've used a local staging site for development and are at present moving to a alive server. To check for discrepancies, yous'll need to admission your wp-config.php file.
You tin do this via SFTP equally nosotros've described in previous solutions. In one case you're in your wp-config.php file, you should look for your database'southward prefix (the default is "wp_"):
Then, log in to phpMyAdmin and await at the prefixes for your database's tables. They should match the ones listed in your wp-config.php file, like in the image below:
If they don't match the prefix in your wp-config.php file, and then you'll need to edit it and so that they do.
7. Look for Changes in Your wp-config.php File
On a similar note, you should also expect for any changes to your WordPress configuration file. This is specially true if you were editing this file shortly before you received the "Sorry, you are not allowed to admission this folio" message or if you doubtable that your WordPress site has been hacked.
Y'all can access your wp-config.php file using SFTP and expect for anything that seems amiss. However, this process is much easier if you have some kind of file integrity monitoring or change detection characteristic in place.
8. Upgrade to the Latest Version of PHP
If your WordPress site is running an outdated version of PHP, this could be the source of your troubles. With that said, fifty-fifty if upgrading PHP doesn't solve this issue for y'all, information technology should meliorate your site's overall security and performance.
Before you start the upgrade process, create a fill-in of your site. You tin can practice this manually or from your MyKinsta dashboard, fifty-fifty if y'all're locked out of your admin area. Once you've saved your backup, you'll want to exam to see whether your account is compatible with the latest version of PHP. One way to do this is with a WordPress staging site.
Assuming that all goes well, you can run the update. Kinsta customers can easily practice so past logging into the MyKinsta dashboard and navigating to the relevant site. Then become to Tools > PHP Engine > Modify, and select the newest version from the drop-down menu:
If yous're with another provider, you may be able to follow a similar procedure via your ain control console. It's recommended that you contact your web host for more information.
ix. Evaluate Your File Permissions
It's likewise possible that your site's file permissions accept been tampered with. In this case, WordPress may consider y'all unauthorized to view certain areas of your site, even if yous're notwithstanding listed every bit an Ambassador.
To check your site's file permissions, you'll demand to employ SFTP to admission your server. One time you're logged in, enter the public_html directory and majority-select wp-admin, wp-content, and wp -includes. Right-click on these folders and choose File Permissions:
In the resulting window, make sure the post-obit options are selected:
- The Numeric Value is set to 755.
- Recurse into subdirectories is checked.
- Utilise to directories only is selected.
Click on OK when you're done. Then, highlight all the other files in public_html, correct-click on them, and select File Permissions again:
This time, set the options in the permissions window to the following:
- The Numeric Value should be 644.
- Recurse into subdirectories should still be checked.
- Apply to files only should exist selected.
So, render to your site to run across if this solves the problem and the "Sorry, yous are not allowed to admission this page" message is gone.
10. Create a New .htaccess File
If none of the above strategies have worked, you may need to reset your .htaccess file. To practice so, launch FTP and navigate to your public_html binder. You should see your .htaccess file there, but if y'all don't, follow instructions for showing subconscious files in FileZilla.
Next, you'll demand to rename your existing .htaccess file, similar to how we renamed plugin and theme files in before solutions. Something recognizable such as .htaccess_original or .htaccess_backup is ideal.
So, right-click on the file and select Download. Open the file in a text editor and replace its contents with the following:
#BEGIN WordPress RewriteEngine On RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCOnd %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] #Stop WordPress Rename this file .htaccess and upload it to your server. If this file was the source of the "Sorry, you lot are not allowed to admission this page" error, so information technology should at present be fixed.
eleven. Reset Your WordPress Site
In the worst-case scenario, at that place may be an installation result. To fix it, you lot'll have to reset your WordPress site. It'due south vital that you have a recent backup you lot can restore after this process is consummate, every bit resetting your site will crusade you to lose all posts, pages, and user comments.
At that place are several methods for doing this, including via your MyKinsta dashboard, using a WordPress plugin, and past using WP-CLI (the WordPress control line). It's best to salve this route as a concluding resort, and then you don't risk losing your site'due south content.
Summary
Existence locked out of your admin dashboard in WordPress is nerve-wracking, to say the least. Quickly finding the right solution to the "Distressing, you are non allowed to access this page" error is vital to both your site and your peace of heed.
In this mail service, we covered a wide range of possible causes and fixes for this issue. Let's epitomize them quickly:
- Restore a previous version of your site.
- Disable all of your plugins.
- Activate a default theme.
- Make sure you lot're an administrator.
- Cheque your error log to pinpoint the cause.
- Ensure that your database prefix is correct.
- Wait for changes in your wp-config.php file.
- Upgrade to the latest version of php.
- Evaluate your file permissions.
- Create a new .htaccess file.
- Reset your WordPress site.
Happy fixing!
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Source: https://kinsta.com/knowledgebase/sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/
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